Free for your customers
Your support callsand chat,inside your app.
Customers reach your team without leaving the app and without spending any money on airtime.
Works inWeb appsiOSAndroid
The problem
Waiting on holdcosts more than time.
Every minute in the queue burns your customer’s airtime, and by the time someone picks up, they’re already frustrated. Paddify answers the simple, everyday questions instantly, so your agents can focus on the cases that need them. And if anyone does have to wait, we make it fun.
Our mission
It’s aboutbuilding trust.
We help businesses and their customers trust each other.
Built to resolve,not just answer.
About 80% of inbound calls are usually connected to 20% of issues. Paddify helps you answer those and routes to the agent when it cannot help.
- Answers the common questionsRepeat questions handled instantly, day or night.
- Hands off when it can’tRoutes to an agent with the conversation so far.
- Your team takes the restYour agent takes over any complex case.
01 / Product
Everything your support team needs
In-app calls
Free voice calls from your app.
Live chat
Chat in the same widget.
Smart routing
The next free agent answers.
Outbound calling
Ring their phone through your app.
Tickets
Every complaint and resolution logged.
Team reports
Handle time, wait time, service level.
02 / How it works
Go live in three steps
- 01
Add the widget to your site
- 02
Your customers call or chat
- 03
Your team answers